Privacy Policy

Who we are

Jarmq Ltd is the data controller responsible for your personal information.

Legal name: Jarmq Ltd. Company number: 11319223. Registered in England and Wales.

Registered office: Ground Floor, Unit 8, Flag Business Exchange, Vicarage Farm Road, Peterborough, PE1 5TX.

VAT number: 361 2486 05. ICO registration: ZA792759. FCA firm reference number: 1016429.

Jarmq Ltd operates under the trading names SolarGo, Creativ Energy and Creativ Homes. These trading names form part of Jarmq Ltd and are not separate legal entities.

Privacy contact: support@solargouk.co.uk · Telephone: 01733 515028. Post: Data Protection, Jarmq Ltd, Ground Floor, Unit 8, Flag Business Exchange, Vicarage Farm Road, Peterborough, PE1 5TX.

Our legal identity and trading names

When you submit a design, estimate request, eligibility form, quote request or similar enquiry on SolarGo, you are dealing with Jarmq Ltd.

Authorised personnel working under the SolarGo, Creativ Energy and Creativ Homes brands may access and use your information for the purposes set out in this policy.

When you submit an eligibility or assessment form, or leave your details in the SolarGo design tool, we use the information you provide to assess your eligibility or enquiry, respond to and manage your request, contact you about your enquiry, arrange appointments, prepare quotations, provide requested services and maintain appropriate business records. This may include contacting you if you submit details but do not complete the appointment-booking process. Some of these messages, such as texts helping you book a call and appointment reminders, are sent automatically or by an AI assistant on our behalf; you can ask to speak to a person at any time, and reply STOP to stop texts.

Where we rely on your consent for direct marketing, you may withdraw that consent at any time by replying STOP to an SMS, using the unsubscribe link in an email, telling us during a call, or emailing support@solargouk.co.uk. Withdrawing your marketing consent will not affect your design estimate, eligibility assessment or any service you have requested.

Information we collect

Our services are intended for adults aged 18 or over. We do not knowingly collect personal information from children via SolarGo.

• Identity and contact details: name, address, email address, telephone number and property details.
• Enquiry and design information: answers about your home, energy use, roof, product preferences, layouts and estimate outputs.
• Appointment, survey, contract, installation, warranty and aftercare records.
• Communications: calls, emails, SMS and notes. We will tell you if a call is recorded.
• Marketing preferences: whether you have opted in or out of marketing.
• Technical information: IP address, browser type, device information, pages visited, date and time of visit and similar log data.
• Cookie and similar technology data, as described in our Cookie Policy.

How we collect information

• Directly from you through forms, the SolarGo design tool, email, telephone, SMS and appointments.
• From your use of our websites and cookies, where permitted.
• From appointed third parties who help us provide the service, such as surveyors, installers, hosting providers, CRM platforms and, where relevant, lenders or finance partners.
• From publicly available sources where necessary and lawful, for example to confirm a property address.

How we use your information and our lawful bases

UK data protection law requires us to have a lawful basis for each use of your information.

Enquiries, designs, estimates, quotations and appointments: we use your information to respond to and manage your enquiry, contact you about that enquiry (including if you do not complete booking), arrange appointments, prepare quotations and keep business records. Lawful basis: taking steps at your request before entering a contract, and performing a contract with you.

Providing installation and related services: surveys, installations, aftercare, warranty support and customer service. Lawful basis: performance of a contract, and legal obligation where records must be kept.

Direct marketing: if you opt in, we may send marketing calls, emails and SMS about products and services offered under the SolarGo, Creativ Energy and Creativ Homes brands. Lawful basis: consent. You may withdraw consent at any time as described above.

Operating, securing and improving our websites and services: troubleshooting, security, analytics (where you have consented to non-essential cookies) and service improvement. Lawful bases: legitimate interests, consent for non-essential cookies, and legal obligation where applicable.

Jarmq Ltd is authorised and regulated by the Financial Conduct Authority (FRN 1016429). We act as a credit broker, not a lender. If you ask us to explore finance, we will share relevant information with lenders on our panel. Lawful bases: taking steps at your request before entering a contract, and legal obligation.

Legal, regulatory and complaints handling, including tax, accounting, health and safety, MCS, consumer-code and FCA requirements. Lawful basis: legal obligation and legitimate interests.

Online estimates and design outputs are indicative only. A human adviser and, where relevant, a technical survey confirm any quotation or contract. We do not use solely automated decision-making that produces legal or similarly significant effects.

Who we share information with

We do not sell your personal information.

Anyone processing information for us must keep it secure and use it only for the agreed purpose.

• Authorised staff working under our trading names.
• Service providers who process information on our instructions (hosting, CRM, email, SMS, telephony, diary and IT support).
• Surveyors, installers, electricians and other subcontractors needed to deliver the service.
• Lenders and finance partners, where you ask us to explore finance.
• Professional advisers, insurers and warranty or consumer-code bodies, including where required by MCS, RECC, TrustMark or similar schemes.
• Regulators, law enforcement or other parties where we are required or permitted by law.

International transfers

Some of our service providers may store or access information outside the United Kingdom. Where that happens, we put in place appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum, or another mechanism approved under UK data protection law.

How long we keep information

We keep information only for as long as needed for the purpose collected, including legal, accounting, tax, warranty and complaint periods.

• Unsuccessful or incomplete enquiries: usually up to 24 months after last contact, unless a longer period is required.
• Customers and installation records: for the contract period and any warranty, guarantee and legal retention period.
• Finance and accounting records: as required by law, typically six years.
• Marketing suppression lists: for as long as needed to make sure we do not contact you again.
• Cookie data: as set out in the Cookie Policy.

Your rights

You have the right to access your personal information, correct inaccurate information, ask us to delete information in certain circumstances, restrict or object to certain processing, receive information you provided in a portable format where applicable, withdraw consent where we rely on consent, and complain to the Information Commissioner’s Office.

To exercise these rights, contact support@solargouk.co.uk. We may need to verify your identity.

ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Website: https://ico.org.uk. Helpline: 0303 123 1113.

Cookies

We use cookies and similar technologies as described in our Cookie Policy. Strictly necessary cookies are used to operate the site. Non-essential cookies, including analytics and advertising cookies, are used only with your consent.

Third-party links

Our websites may contain links to other sites. Those sites have their own privacy policies. We are not responsible for them.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page and takes effect when published. Last updated: 26 August 2026.